ONCE YOU RECEIVE YOUR SHIPMENT:
Please make sure that the item(s) you have received is exactly what you ordered. We at Zeugari Beachwear want you to be completely safisfied with your purchase. So should you feel that the item is not what you expected or different from the description, please contact Zeugari Beachwear within 48 hours of signing and receiving the package. If your shipment is received and we do not receive any notifications within 48 hours, Zeugari Beachwear will assume the shipment is recieved and described correctly.
RETURNS AND EXCHANGES:
Sale items and accessories are final sale, but regular priced items maybe exchanged for a different size or style within 14 days of the delivery date. If you don't find anything you would like to exchange for at the time, don't worry, simply email us and let us know, and we will gladly issue you a store credit for value of purchase. The store credit will be valid for one year from order date. For store credits a restocking fee of $15 will be charged.
Our return policy is quite strict because our garments are of the highest quality, and any items returned must be eligible to be put back on our shelves to be sent to another customer. Items must be received in its original form with all tags in place. We cannot accept garments that have been worn, altered, washed or damaged. Any items received in any of these conditions will be sent back to the purchaser with no credit issued. Purchaser will also be responsible for the charge of the return shipment.
HOW TO EXCHANGE:
Just simply email us at firstname.lastname@example.org and we will issue you a Return Authorization number. We will then provide you with return instructions. But please follow these instructions carefully. Failure to do so will cause the package to incur customs and duties charges, and our warehouse may refuse them. When returning the package to us, please clearly state the RA# on the package to avoid delays.
Once your package is received, and the item is in perfect condition, your exchange will be processed.
All of our items pass through quality control and checked for any defects before they are sent to our customers. In the unlikely event that you do receive an item that is not in perfect condition, please contact us within 48 hours of receiving your shipment. If possible, we will happily exchange the unwashed/ unworn item for the same item and size at no cost. If your item is not available or not repairable, we will issue you a full refund. However, if your item is replaceable, refund requests will not be granted.
Swimwear: Zeugari Beachwear guarantees its swimwear to be free from damage or manufacturer's defect for the first 60 days from the date of order, providing care instructions are followed. If you have received a damaged or defective item, please notify us at Info@zeugari.com. Please note that all suits are subject to validation and approval for replacement, and Zeugari Suits will experience normal wear and tear over time.
DAMAGED OR TAMPERED PACKAGING: In the rare case your package appears tampered, keep the packaging for inspection. DO NOT SIGN FOR THE PACKAGE. Failure to do so will prevent the courier from investigating your claim. Zeugari Beachwear cannot be responsible for lost or damaged contents after it leaves the warehouse.
REFUSED OR RETURNED SHIPMENTS:
In the event packages are refused and/or returned to the warehouse the customer assumes sole responsibility of returned shipment charges as determined by the courier as well as shipping charges for re-delivery.
Zeugari swimsuits are constructed of the finest imported and trims that are extremely delicate in nature. All suits can be worn in pool or ocean water, they are not intended for strenuous physical water activity or long period of time in heavily chlorinated or salted water. Right after swimming please hand wash in cold or cool water and hang to dry. If soap is used, please use very mild soap intended for delicates. Following these care instructions will help excel the life of your suit. All kaftans are dry clean only, and the jersey rompers are hand wash, and hang to dry.
If you have any additional questions or concerns, please send us an email email@example.com
We here at Zeugari Beachwear operate by email so we can serve you better and faster.